I'm having troubles loggin in (Login code)

If you experience problems with the login code, try to log in with the social login instead. You can log in with your Google Account or Apple Account with your normal login data.

Login Code problems

Do you receive the login code delayed or not at all, or does an error message display? This can have various causes, below you will find the most common causes and solutions to these login problems.

Error message

If the following error message appears, the App has't an internet connection:

"Sorry, something went wrong sending your login code."

Please check if your phone has internet connection (Is flight mode turned off? Have you turned on mobile data or do you have Wi-Fi access?).

Tip: Depending on the device you may have to allow LAAX to use mobile data after installation.

I do not receive a login code
Has the login code been sent, but you can't find it in your email inbox? Please be patient for a moment, it may take a few minutes for the login code to arrive. If it has not arrived after 5 minutes, please check the following:

• Make sure the spelling of your email address is correct.
• Please check your spam folder / junk email for the sender [e-mail]. Unfortunately there are always cases where the login code ends up there.
  Tip: To avoid login codes ending up in spam you may add [e-mail] as contact in your email address book.
• If none of this works, please contact our support via [e-mail].

The login code arrives with delay
This may be due to the email settings of your phone. You can set your phone to update your emails only every 5 or 10 minutes (to save battery power).

The login code arrives with delay
Did you receive a login code, but it is not accepted by the app? If the login code was delayed and you ordered a new one in the meantime, the first code is no longer valid. Please wait until the last ordered code arrives and use this one.